Please check through the FAQ shown here. We hope you find all the answers you need on our website. We’re just a text away in case you don’t, and eager to help make your experience with us fantastic!
Generally, the restaurants we go to are considered nice casual with one exception – The Extraordinary Epicurean Stroll is Business Casual. No shorts permitted, collared shirts for gentlemen. The tour stops on this tour are fine dining restaurants – you’ll be more comfortable if you “dress up” a little. It is a walking tour though, so be sure your shoes are comfortable.
Tickets are non-refundable and non-exchangeable, if you have any additional questions or concerns please call our support center at 1-800-656-0713 and we will see what we can do. With enough notice we can often help, but please, at least 24 hours!
Your tickets are transferrable, so if you can’t use your tickets, feel free to give them to a friend to use.
You may notice what looks like a $1 charge on your credit card statement.
Do not be alarmed, this is not actually a charge but may be the way your credit card company represents the $1 credit card authorization that occurs when your credit card is being validated against the billing information you provided during the purchase process. This is not a charge but a temporary pre-authorization and should disappear on your statement within a few days or when the actual value of the tickets you purchased shows up on your account.
Should you have any other additional questions or concerns, please do not hesitate to reach out to our support centre by emailing us at email@example.com. Please include the email used to purchase your tickets and details of your concern.
You may have received an error message during your purchase process.
It may have been either a 400 or 500 code error or simply a blank screen and you may wonder if your order has gone through.
This could have been caused by many factors:
1. Your session expired and you were taking too long to complete the order.
2. Your internet connection has cut out.
3. An issue with your computer.
4. Your credit card was invalid (there should be a specific error message indicating this).
1. Check your email and junk folder right away. If the order went through, you will have received a confirmation email with the details of your purchase.
2. Before attempting another purchase, please email us at firstname.lastname@example.org or call us a with the details of your concerns and we will do our best to assist you.
North America: 1-800-656-0713
Mexico: +52 55 4170 7517
Europe: +44 203 514 2639
New Zealand: +64 9801 0365
Australia: +61 280152111
Thailand : + 66 (60) 0024180
International: +883 510008273389
Do not be alarmed, we have not double charged you. This recurring charge is a label some credit card companies use for charges that have an authentication token attached to the transaction. It is not in fact a recurring charge but a method to adjust an order without re-entering one’s payment details. Transactions are not altered without your authorization. Please review your credit card statement to ensure you see only one transaction and rest assured that no other transactions will appear unless you purchase more tickets.
If you have further concerns about this, please contact email@example.com.
If you can’t find your tickets or are having any other issue, please send us an email at firstname.lastname@example.org and we’d be happy to help you.
Parking is available at each tour’s starting location. After your purchase tickets, you’ll receive emails with parking suggestions.
Yes, we love kids! However, children under 12 may not enjoy the food as much as an adult, and kid meals are not available.
Absolutely not! Our tours combine architectural commentary, historical facts, local culture and culinary insight into a unique experience.
Please be sure and let us know if you (or anyone in your group) has a dietary restriction (e.g. vegetarian, diabetic, allergy, etc.) when you purchase your tickets. As long as we know in advance, we can try to accommodate your needs.
Yes, advance ticket purchase is required. Events typically sell out quickly. To maximize your chances of getting the date, time, and number of tickets you prefer, please book well in advance.
We do not provide a waiting list. If a date and time is sold out, there is always a good chance that we will add an additional tour on that day. Please email us to let us know what date you are interested in if you do not see availability. Sometimes we can just add you on manually – so be sure to check with us directly, even if it says SOLD OUT!
We take care of the gratuity for the servers at each restaurant, but only for the food. Please check your bill, if you order something extra such as a beverage, in case the gratuity is already included on that amount or if you need to add it in. Gratuities for the tour guide are greatly appreciated, although not mandatory. The standard gratuity in the service industry is 15%-20%.
Yes, bathrooms are available during the tour at selected food-tasting locations.
The tours are held rain or shine. We advise you to check the weather conditions for your event and dress appropriately.
All locations are wheelchair accessible.
At this time, we do not offer tours in any other languages except English.
We absolutely do! We can accommodate a variety of special requests (family reunions, Birthday parties, out of town guests, corporate, conventions, festivals, parades, grand openings and more). Contact us for Private Tour information at email@example.com or 346-267-5995.
You should bring a camera and an appetite! We do not provide umbrellas, so if it looks like rain grab yours. We walk and dine – rain or shine!